We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
Paxton Green Group Practice
Changes to the NHS App
We at Paxton Green Group Practice have just been informed that there will be changes to the NHS App on 3rd February 2025. Everyone with an internet connection/mobile data will still be able to use it, however patients with older phones may need to change the way they use the NHS App.
If your phone is newer, it is unlikely you will experience any changes to the way you use the NHS App.
From the 3rd February 2025 onwards patients whose phones that are on these phone operating systems will no longer be able to use the App version of the NHS App and will need to use the web browser version instead, (instructions on how to do this are included further on in this news page):
- iOS 12 *Will no longer work*
- Android 6 *Will no longer work*
- Android 7 *Will no longer work*
NHS England have stated that in order to use the App version of the NHS App the following phone operating systems are needed:
- Android version 8 and above, on devices with a front-facing camera *Working*
- Apple iOS version 15 and above *Working*
This means a patient could have been using the app version of the NHS app for a very long time but suddenly will not be able to next week.
If you haven’t tried to upgrade the operating system phone for a long time and not sure what operating system is try the following
How you check and update you operating system
- Google has a guide on how to check and update your Android version.
- Apple has a guide on how to update your iOS on iPhone.
- Please refer to your phone supplier for any other operating systems
Hopefully after carrying out the appropriate software update to your phone, you will be on Apple iOS 15 or above or Android version 8 and above.
If you have carried out these update steps and cannot open the NHS App after 3rd February 2025 then you can still access the NHS app using the web browser version.
Login to the Web Browser Version - Don't forget, to bookmark or favourite this link
Get further help and support
Published: Jan 30, 2025